RETURNS & REFUNDS

1. PRODUCT STATUS

The products provided by G5-Silicium.com are new.

 
2. SATISFACTION GUARANTEED - 14 DAYS

As a consumer, you have a period of 14 days after receipt of your order to notify us of a product that does not suit you. You do not have to give any explanations.

Beyond this period, it is no longer legally possible to request an exchange or refund.

 
3. PROCEDURE

We invite you to send us an email to info@g5-silicium.com.

The customer will then have to return the new or unused items in their entirety and in their original packaging, intact, accompanied by all documents. In such a situation, the buyer must send proof of the defect(s) to info@g5-silicium.com (description and photos attached).

The return shipping costs will then remain at your expense.

Return address :

Bioticas

Chaussée de Huy, 205

1300 Wavre

Belgium

4. REFUNDS

In the event of exercise of the right of retraction, G5-silicium.com is held to refund the sums paid by the customer, without expenses, except for the expenses of return. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s).

No C.O.D. shipment will be accepted for any reason whatsoever.

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